Frequently Asked Questions

What type of products do you sell through your store?

We stock the latest brand new and refurbished Smartphones, Tablets and Smart Watches. Every device shipped from our Sydney based warehouse undergoes a rigorous, industry leading 72-point inspection process. This thorough testing process is carried out by our highly trained technicians and includes all internal and external functions including buttons, battery, SIM card, camera and LCD screen.

Our devices are then cosmetically graded - delivering reliable, dependable and completely data wiped devices, backed with our Green Gadgets warranty. Please see device descriptions for specific grading details.

Can I see photos of the specific device that I purchase?

We have thousands of devices in stock and as such we do not have individual images of every device. Our grading photos are samples that represent the make/model and approximate cosmetic condition you will receive.

Each device will have a product condition description and a grading i.e. EXCELLENT or VERY GOOD, GOOD. This grading and description will be consistent across all of the devices we sell.

Please follow this link for further information on the conditions we offer.
https://shop.greengadgets.net.au/pages/device-condition

What does ‘Imperfect’ mean?

All Imperfect Devices have a faulty touch/face ID. They may have a bad touch/face ID sensor or home button that clicks. All other components of the device are fully functional. These devices are then separated into our 3 cosmetic condition categories, Excellent, Very Good and Good.

Please follow this link for further information on the conditions we offer.
https://shop.greengadgets.net.au/pages/device-condition

Are there any marks and/or scratches on the screen?

We don’t categorise our devices by where the signs of wear and tear on the device is located - it is graded as an overall condition.

Each device will have a product condition description and a grading i.e. EXCELLENT or VERY GOOD, GOOD. This grading and description will be consistent across all of the devices we sell.

Please follow this link for further information on the conditions we offer.
https://shop.greengadgets.net.au/pages/device-condition

Are there any cracks, chips or dents on your refurbished devices?

Our ‘Good’ condition devices display medium to heavy signs of wear. Rest assured, these devices have undergone our rigours testing procedure to ensure they are fully functional.

Please note, our ‘Good Imperfect’ devices are cosmetically graded and also have a faulty touch/face ID. However, all other components are fully functional.

What does refurbished mean? Do you use genuine parts?

All our devices are pre-owned but also refurbished. Meaning that our devices are used but they are genuine devices that have undergone rigorous testing and are covered under our warranty.

Put simply, we do not disassemble devices and replace parts with non-genuine ones.

Please note, this excludes devices sold under our Third Party Screen listing for the iPhone 11 range. However, these devices have been rigorously tested and the screen functionality is not compromised.

Do you have a ‘change of mind’ policy?

Refurbished Devices

Yes, in addition to the Warranties and Terms which apply to your device, each refurbished device comes with a 30 day satisfaction - if at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate a full exchange or refund.

Brand New Devices

If at any time within the first 30 days from purchase date you change your mind regarding the purchase of your Brand New device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Please note, a restocking fee of 20% will be charged if the package has been opened or damaged and warranty terms apply.

What if I have a problem with the device?

All Brand New products are supported by a full Manufacturer Warranty. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).

Our Green Gadgets Refurbished products are supported by a Green Gadgets warranty against defects. Our Refurbished devices have either a 6 or 12 month warranty – please refer to the listing description for confirmation.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us.

Green Gadgets Warranty and Returns are void in the below instances:
- Cracked screen or physically damaged
- Water damage
- Software that has been tampered with
- Unauthorised repairs (3rd party repairs)
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
- Customer has used the product abnormally

Please note:
- Please refer to the item description to verify the length of warranty offered
- We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery
- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s

What comes with the device?

Your item is securely packed in white generic box and is accompanied with a USB Charging Cable and Wall Charger. Apple Watches are shipped with a charging cable and grey silicone band.

Accompanying accessories (such as cables and wall chargers where offered) are 3rd party accessories.

Brand New Devices are all shipped in original manufacturer packaging with original accessories.

Is the device network locked?

Our devices are network unlocked and can be used on any GSM network.

Where do your devices come from?

The vast majority of our refurbished devices came from Aussie Trade-In programs - Green Gadgets exclusively access 75% of Australian Trade In devices through our partnership agreements across key telecommunication industry players and corporate customers. We can’t guarantee that any particular device originated in Australia, however all devices have been through our rigorous diagnostic process, are unlocked and available for use on Australian Networks.

What’s the battery health?

We have a rigorous testing procedure in place to ensure each device passed for sale has a battery capacity that meets with manufacturer specifications.

We do not categorise our devices by battery capacity as they are categorised by cosmetic grading i.e. EXCELLENT, VERY GOOD and GOOD. But rest assured, our devices are fully functional.

Please note, the battery is also covered under our warranty and we offer a 30 day Satisfaction Guarantee on our devices.

I want to get an iPad or iPhone, are there any limitations with the older models?

As Apple continues to develop their Operating Systems, unfortunately some of their older models are not compatible with the latest iOS versions.

If you require the use of a certain app, please refer to the App details in the Apple App Store under ‘Information > Compatibility’ 

Supported iOS Versions for iPad:
iPad 1 - iOS 5.1.1
iPad 2 | 3 | Mini 1 - iOS 9.3.5
iPad 4 - iOS 10.3.3
iPad Air 1 | Mini 2 | Mini 3 - iOS 12.x
Other models update to the current version of iOS

Supported iOS Versions for iPhone:
iPhone 5 - iOS 10.3.4
iPhone 5S - iOS 12.x
iPhone 6 - iOS 12.x
Other iPhone models released after the iPhone 6(2015) update to the current version of iOS

What type of payment options do you accept?

We accept payment made through PayPal and ZipPay.

Please contact PayPal to learn more about the payment methods they accept.
https://www.paypal.com/au/webapps/mpp/why-paypal

If you do not have a PayPal account, you can choose to pay with a Credit Card and use PayPal as a ‘Guest’. When going through the checkout process, please select PayPal to choose this payment method.

For information on how ZipPay payments work, please refer to their website.
https://zip.co/how-zip-works

Please note all orders must have an approved payment before any items can be shipped.

How long does it take for my payment to be processed?

Payments made through PayPal usually clear right away and ZipPay can be approved on the spot through your ZipPay account.

In some cases, PayPal and ZipPay may place a payment under review as a fraud prevention measure. Payment reviews placed by PayPal usually take 24 to 48 hours to resolve, however in some cases it can take up to 10 business days.

If your payment is pending and/or you have not received an order confirmation email, please contact PayPal or ZipPay for further information. Due to privacy guidelines, we are not able to contact them on your behalf 

When should I expect my package to arrive? Does someone need to sign for the parcel?

All orders placed before 2pm will ship the same business day, dispatched from our Sydney warehouse.  Orders placed after 2pm will ship the following business day. All items are dispatched with Australia Post Express, where possible. Please follow this link for AusPost’s delivery times.
https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage#express-postcodes

For our mutual protection, all orders will require a signature upon delivery. The tracking number for your order will be emailed to you at the time your items are dispatched.

Am I able to track my package?

Absolutely. Once your order has been shipped, your tracking number will be emailed to you.

How can I change the mailing address for my shipment?

For security purposes, we can only ship to the address provided at checkout. Therefore, it is really important that the correct and properly formatted shipping address be used at the time of checkout.

If you have mistakenly provided the incorrect address, please contact AusPost as soon as possible and provide them with the tracking number allocated to your purchase.

Please note, AusPost is unable to intercept any items that are not being delivered to a physical address e.g. PO Box, Parcel Locker.

Can you ship the item overseas/to a different country?

We do not offer International shipment and only ship to an Australian address.

Can I choose a different Courier? Can I pick up my order?

Orders are only dispatched through AusPost, ExpressPost and we are in a warehouse location that is closed to the public. 

Please note, we offer free express shipping and you will be provided with a tracking number once your order has been dispatched.

I accidentally entered the wrong email and/or phone number, can I update this?

Yes, please contact our team and we can update your details in our system.

Please note, this will only apply to a specific order, not your account. If your order has already been dispatched, the email and/or phone number linked to your delivery cannot be updated.

Can I get a Tax Invoice for my purchase?

Certainly. Your Tax Invoice will be emailed to you, along with your tracking number, once your order has been dispatched.

If you require a more detailed Invoice than the one provided to you, please contact our team.

I have an old phone/device, can I Trade it in through you?

Absolutely! We have a Trade In program available through our sister company, Boomerang BuyBack. 

Please follow this link for more information and search for your device to see it’s value! https://www.boomerangbuyback.com.au/

If you have any questions regarding their Trade In process, you may contact their team through their online ‘Contact Us’ form.

I have a Coupon, how do I use it?

Coupons/Codes will need to be applied while going through the checkout process.
When checking out, you will see the items in your cart on the right hand side of the screen along with a box to apply your Discount code. If you’re using a mobile device, this will be visible under the ‘Payment’ tab. Once your code has been applied, the total amount will update automatically and you will be able to finalise your payment.

Please note, Discount Codes cannot be applied when selecting ‘Express Checkout’ through PayPal.

Please ensure your code is applied correctly prior to making payment as we’re not able to apply it against a paid order.

Please note:

  • Coupon codes cannot be used in conjunction with any sale items and only applies to qualifying items. Details are specified in the promotion
  • Only one discount code can be used per order
  • Each discount code can be used only once, unless otherwise specified
  • Discount codes are valid for a limited time only. Details specified in promotion
  • Subscriber Coupons will expire 60 days from issue date and cannot be extended
  • Subscriber Coupons are limited to one discount code per customer and are single use only, non-transferable and must be used in a single checkout process
  • Green Gadgets reserves the right to amend or cancel orders if a customer is in breach of our Subscriber/Discount Coupon Terms and Conditions.

Please follow this link for our full Terms & Conditions
https://shop.greengadgets.net.au/pages/terms-conditions

I need further assistance or I have more questions, how do I contact you?

If you would like to speak to our friendly team, please call us on 1300 981 361 Monday-Friday 9am-5pm AEST (excluding public holidays).

Alternatively, you can email us any time at customer.care@greengadgets.net.au or you can fill out our ‘Contact Us’ form online https://shop.greengadgets.net.au/pages/contact