Shipping & Returns

Returns 

30 Day Satisfaction Guarantee - As New, Excellent, Very Good, Good, Imperfect Grades

We want you to love your Refurbished device, so if at any time within the first 30 days from purchase date you are not completely satisfied, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us and postage is paid by the buyer. Please advise us of your preference for an exchange or a refund. Once received and inspected, subject to our T&C’s, we’ll organise it for you.

30 Day Change of Mind – Brand New products

We want you to love your Brand New device, so if at any time within the first 30 days from purchase date you Change your Mind, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, subject to our T&C’s, we’ll organise it for you. Please note there will by a 20% restocking fee and postage is paid by the buyer. Express Shipping fee is not refunded on returned devices.

Device Warranty 

Brand New Devices are covered by a 24 Month Manufacturer Warranty, excluding water or liquid damage.

In addition to the consumer guarantees under the Australian Consumer Law, all of our Green Gadgets Refurbished products are supported by a 12 month warranty against defects.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used. Express Shipping fee is not refunded on returned devices

Accessory Warranty

Purchased accessories are covered by a 12 month full manufacturer warranty. Please follow the steps advised to return your accessory, including all parts and components. Incomplete returns will not be processed. 

Shipping

Free Delivery – Australia Post
$9.95 Express Post – Australia Post

All products are dispatched from our facility in Sydney.

We work hard to ship your item to you as fast as we can, so all orders placed before 12pm on any business day will be dispatched on the same business day. All orders placed after 12pm or on any non-business day will be dispatched on the following business day.

Tracking for your order will emailed at the time your order is dispatched.

For our mutual protection, all orders will require a signature upon delivery. All delivery times quoted are estimates, not guarantees.

We have no control over delays caused by our preferred delivery service. No purchases will be shipped without full payment, which must be made via PayPal or Zip Pay.